Privacy Policy

Last updated: 01/12/2025
This Privacy Policy explains how House of Chiki, a company based in Morocco, collects, uses, shares, and protects the personal data of users of its website https://www.houseofchiki.shop, in accordance with Moroccan law, including Law 09-08 on the protection of individuals with regard to the processing of personal data, and the guidelines of the CNDP (National Commission for the Control of Personal Data Protection).

1. Data Controller

House of Chiki
Address: 67, Souk Ableuh, Marrakech 40000, Morocco
Email: info@houseofchiki.shop

2. Personal Data Collected

2.1 Data provided directly by the user

  • First and last name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely through our service providers)
  • Any message or request sent to our customer service

2.2 Data collected automatically

  • IP address
  • Device type, browser, and operating system
  • Browsing data and cookies

3. Purpose of Data Processing

Your data is collected for the following purposes:

  • Processing and shipping orders
  • Managing customer accounts
  • Payment and invoicing
  • Customer support and after-sales service
  • Improving the user experience
  • Sending promotional offers (with prior consent)
  • Securing the website and preventing fraud
  • Compliance with Moroccan legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases:

  • Performance of a contract (orders, deliveries)
  • Consent (newsletter, marketing cookies)
  • Legitimate interest of the company
  • Legal obligation (accounting, taxation)

5. Data Sharing

We do not sell your personal data.
 It may only be shared with:

  • Our logistics partners (delivery services)
  • Our payment service providers (e.g., PayPal, CMI, Stripe…)
  • Our marketing partners (only with consent)
  • Moroccan authorities when required by law

All partners are required to respect data confidentiality.

6. Data Retention

Personal data is retained for:

  • 5 years after the last commercial interaction (as required by Moroccan law)
  • 10 years for billing data
  • Cookies are retained according to their legal duration (see Cookie Policy)

7. Data Security

We implement technical and organizational measures to protect your data, including:

  • SSL encryption
  • Secure data storage
  • Restricted access for authorized staff only
  • Website monitoring to prevent fraudulent access

However, no method of transmission or storage is entirely infallible.

8. Your Rights

In accordance with Law 09-08, you have the right to:

  • Access your data
  • Rectify your data
  • Object to processing
  • Request deletion (within legal limits)
  • Withdraw your consent
  • File a complaint with the CNDP

To exercise your rights : info@houseofchiki.shop

9. Cookies

We use cookies essential for the website’s operation, as well as analytical and marketing cookies (with your consent).

10. International Data Transfers

Some data may be transferred outside Morocco (e.g., hosting, email marketing) only to partners ensuring an adequate level of protection.

11. Changes to This Policy

We may update this Policy at any time. Any changes will be posted on this page with a new update date.

12. Contact

For any questions regarding this Privacy Policy: info@houseofchiki.shop